06/18/16 – Are actually a loyal, Regular flyer customer for over 30 a long time. I h ave under no circumstances observed this kind of weak client service and apathetic attitudes from AA workforce. At the moment sitting down at Miami International, on a transparent sunny saturday early morning, traveling with two younger youngsters attempting to get to Asheville on your Airways (document locator: WCEARA), but our flight to Charlotte was instantly delayed, triggering us to overlook our flight to Asheville, all other flights are total, we had been sent Again via security because your team on the gate couldn’t (or wouldn’t), help us (which was enjoyable), then needed to operate again Just before we could get for the ticket counter since the flight departure was bumped back again up!
I am Keeping reservations for flights departing 26 Sep. I booked this flight in June. I am working with two vouchers as partial payment for these flights. I despatched the vouchers on the deal with provided in July.
I would want to relay a really lousy consumer service practical experience with American Airways which happened on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which didn't manifest. My flight from DFW was on account of depart at three:00 p.m. Flight #2553. Because of our gate not getting readily available (One more plane was caught at our gate from a previous flight) and AA unsuccessful to eliminate it for upkeep and no other gate getting assigned to our flight. Roughly forty five minutes immediately after our scheduled boarding time, a fresh gate was identified as well as boarding commenced. Then just after Anyone boarded Flight #2553, we had been delayed on the bottom because of ground crews not with the ability to immediately and correctly load the plane. We ultimately departed Dallas roughly seventy five minutes afterwards than scheduled. The landing in DCA happened with about 10 minutes left for me to board my connecting flight to CRW.
I traveled very not long ago on one particular of the planes, I have usually been contented however, this knowledge left me Using the question, “Why really should I take advantage of this airline?”. I still left L.A. to fly to Phoenix I was returning residence following caring for my sister and needed to get household at the earliest opportunity because my husband was injured in the home. Before the plane still left there were Computer system difficulties and whenever we landed the ramp wouldn’t open we had to be “towed ” to another gate. “We did not disembark in the plane right up until the last call for my subsequent flight. I understand that there are difficulties that take place but the service was not up to criteria. At no time did any individual say we are sorry, in addition to the pilot said, “Effectively I don’t know very well what to mention matters transpire, I assume sorry could be excellent.
I have flown your airline two times in the last twelve weeks and had one particular man that actually works for me to fly past week on the non quit flight you men can’t even get a non end flight promptly.
On landing in Roatan on Feb fourteen, I realized a piece of my luggage was nonetheless in Miami And they'd have it over the aircraft on the next flight from Miami to Roatan, the next Saturday!
Member. I provided to pay for the seats simply because I made use of a lot of my miles on this trip. I don’t recognize each and every time I fly American I've trouble’s.
on oct,21 I was returning household from dallas tx to Greensboro n.c. on fligt aa3071 although on my assigned seat a cockaroach was during the entrance seat in front of me the person sitting next to me noticed it to we known as the fligt atendent and would not come untell several calls for her notice the brot a man to come Check out an just reported its Okay and still left we had to trip the many way dwelling thinking exactly where that cockaroach was and were did it go it was an extremely discusting trip but had to choose it back again property .
was in Haiti August 17th,went to the airport 11-30am plus the flight was to depart to the US at 1pm and was instructed I'd MISSED MY FLIGHT.But wasn't offered any essentive to stay for the next day,and was pressured to order An additional tickert for August 23rd at my expence.I Pretty much shed my work as a consequence of tht,they marketed my seat and place me at an anticipated expencies of which I Need For being COMPANCERTATED FOR The cash Missing,WAGES LOST.
I wish to touch upon how awful your flight and client service was right now. Flight 4425 was suppose to leave at 5 pm from DC and have to Atlanta. We didn’t consider off from DC right until 6:20 pm. We were being informed it absolutely was likely to be see post a 10 moment delay but we by no means boarded the plane till way later. Then the pilot claimed there was no hold off Even with becoming delayed forty five minutes and after that had us sit within the runway for more than 35 minutes. I realize you have no Regulate over the turbulence we skilled but we arrived in ATL they usually didn’t Have a very terminal for us to unboard.
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Stranded in San Diego, CA. Tried to connect with consumer relations variety, but Web content lists the same quantity as cargo range. Is this to prevent cellphone calls. Waited over two hours for a return get in touch with from reservations.
First of all, major thanks and shout out for your Cust Svc rep Laura. She is rather welcoming and was able to handle my trouble quickly. You'll want to really feel quite fortunate to get her as an worker.
I actually strongly tend not to want to fly with American Airlines ever once more, their shopper service is Awful!!! I used to be with a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay above. Why on the globe do I have to fly to New York to go back to Virginia. My fight was suppose to depart Miami Intercontinental to Laguardia at 5pm. The flight was to begin boarding at four:30pm plus they made an announcement that their could well be a 15 minute hold off and I went to the counter to inquire the agent if I had been likely to make my link and she or he explained to me I would be fine. The explanation I checked on my relationship was for the reason that my lay above wax only 58 minutes. We’ll we boarded the flight so I believed I will be good to catch my connection bug which was so we sat around the airplane for more than and hour although they preset each of the required to correct. They did not give anybody the chance to attempt to make alternate travel which was Totally Completely wrong. I had been in Miami for my brother’s funeral since Thursday. My husband will work two task and he had to get off from perform Thursday, Friday and Monday from the two Positions. I also had to get off myself. The flight ultimately took off and I skipped my relationship.